What to do if something arrives damaged, incorrect, or not as described.
Last updated: 15 October 2026
You may request a return within 7 days of delivery. Products must be unopened, unused, and in their original packaging with any seals intact.
For food safety reasons we cannot accept returns of opened or partially used spices, grains, or dry fruits, or of items reported after the 7-day window.
If your order arrives damaged, incorrect, or with an item missing, contact us within 48 hours of delivery with your order number and a photograph of the parcel and products. We will replace the item or refund it in full, including any delivery charge paid.
Get in touch through the Contact page with your order number and the reason for the return. We will confirm the next steps and arrange collection where applicable.
Approved refunds are issued once the returned item has been received and inspected. As orders are paid by Cash on Delivery, refunds are made by bank transfer to an account in the name of the person who placed the order, normally within 7–10 business days of approval.